First Time?

You're in Expert Hands.

Welcome to Sugar Plum: The Sugaring Experts - your new favorite form of self-care.

 

Whether you’re new to sugaring or just new to us, we’re so glad you’re here.

 

At Sugar Plum, self-care should be an empowering and joyful experience. We've cultivated a space where every individual feels welcomed, valued, and understood from the moment they walk through our doors. Our passion extends beyond exceptional sugaring services; we're dedicated to fostering a supportive community where you can embrace your natural beauty and feel confident in your skin.

 

At Sugar Plum, we believe beauty isn’t about perfection, it’s about feeling good in your own skin. We’ve built our studios to be warm, welcoming spaces where everyBody (and we mean every BODY) is celebrated. No shame. No awkwardness. Just expert care and good energy.

 

Our Sugaring technicians are more than just hair removal pros, they’re body-positive, judgment-free, and totally here for you. We’ll walk you through what to expect, check in throughout your service, and make sure you leave feeling smooth, confident, and empowered.

 

This is self-care that’s sustainable, inclusive, and actually kind to your skin (and the planet). So take a deep breath. You’re in expert hands. 

 

Let’s get you glowing.

How to Book Your First Sugaring Service

Choosing the right service for your first sugaring appointment might seem a little daunting, but we're here to make it as smooth and stress-free as possible! 

 

For some clients, hair releases very easily during their first sugaring session, leading to a quick and comfortable experience. For others, particularly if it's your very first time or if you've been shaving, the hair might be a bit more stubborn or longer initially. This is completely normal! Our expert technicians are highly skilled in assessing your individual needs and will tailor the service to ensure the best possible results. The ideal service can sometimes depend on your unique hair type and growth cycle.

 

Some of our services, like full legs and backs, ask you to choose between Dense or Sparse hair types. Others, like underarms or lip, are more straightforward and don’t require that choice.

If you’re not sure what to book, don’t worry! You can always choose our “First-Time Consultation & Sugaring” service, and your technician will guide you from there. During your appointment, they’ll take a look at your hair type, talk through your goals, and recommend the best option to get you smooth.

Still unsure? Feel free to give us a call. We’re always happy to help you book the right service and make your first Sugar Plum visit a great one!

What can I expect? 

Before You Arrive

Arrive 5–10 minutes early to allow time for parking, using the restroom, and filling out our quick intake form.
We recommend using the restroom before your service, you’ll feel more comfortable.
Arrive with clean, dry skin, and any questions you might have! No need to trim or shave before your visit.

When You Check In

Let the front desk know you’ve arrived and we’ll get you set up with a Sugar Plum Fresh Wipe and show you to the restroom. 
One of our expert Sugaring technicians will greet you and walk you through everything. We’re here to support you through every step, no judgment, no stress.

 During Your Appointment

Your Sugaring technician will explain the process, check in on your comfort, and tailor the experience to your needs.
We sugar all bodies and are passionate about inclusive, body-positive care. EveryBODY is welcome.
First-timer nerves? Totally normal! We’ll talk you through it and take great care of you.

Aftercare & Next Steps

No Lotions, Potions, or Repetitive motions! Your Sugaring technician will share simple aftercare tips to keep your skin smooth and happy.

We’ll offer a complimentary Fresh Followup appointment to ensure your service went just as planned and your skin is as smooth as it can be.  
You can rebook your next visit on the spot to stay on schedule. It takes 4 to 6 consecutive visits, every 4 to 6 weeks, to ensure we've covered every hair at least once. This leads to permanent hair reduction over time. 
We’re happy to recommend specialized, made-in-house Sugar Plum products to support your skin between appointments.

Your comfort and confidence are our top priorities. If you have any questions before your appointment, please don't hesitate to reach out.

We can’t wait to see you at Sugar Plum! 

Pre & Post Care

How should I prepare for my appointment?

Come in with clean, dry skin.

Gently exfoliate before your service. Do not apply lotions, oils, deodorant, fragrances, or other skincare products prior to your service. You cannot use acids on the skin prior to a sugaring service.

View our Contractidications Page

How Should I Care for my skin after my appointment?

Our After Care Motto: "No Lotions, Potions, or Repetitive Motions."

Keep your skin clean, cool, friction-free, product-free, bacterial and irritation-free for at least 24 hours after your service. When you bathe, keep the water at cooler temperatures and run it cold at the end. If you experience inflammation, apply cold. 

We highly recommend you read our After Care page before your service.
If you have any questions or concerns, call us at 206-512-3033.

Click to go to our After Care Page

How long does my hair have to be?

The rule of thumb is the hair needs to be pinch-able and pull-able (hair as short as 1/4 of an inch long), so if you can grab it between your thumb and forefinger and tug on it a little bit, then we can remove it with sugar.

If it has been 4-6 weeks since sugaring or waxing and 2 weeks since shaving, you are generally good to come in for a sugaring service. We want long enough hairs so we can throughly remove them and leave you feeling all smooth.

How long does sugaring last?

Regular maintenance of sugaring tends to fit into a 4-6 week time period. During that maintenance period we offer discounted rates which we call VIP services, so it's more affordable for you to get your hair on a schedule.

After your first appointment, there will be a few hairs that emerge from under the skin's surface or were too short to remove and that's why we provide a Fresh Follow- up service!

What is the Fresh Follow-Up service?

This is a 15 minute appointment scheduled within 7-10 days of your first service.

Please take advantage of this FREE appointment. The follow up is offered only after your first service. This allows us to see how your skin is responding, access your hair growth needs on when your next service should be scheduled and pull any little hairs that were too short during the initial appointment. 

This service can only be scheduled in the studio or through our Customer Care.
Read our Service Commitment page for our service guarantee.

Click to go to our Service Commitment Page

Planning for your appointment

How do I know which service to book?

The services are specific to hair type and the time necessary to finish it will be shown on the booking platform.

As a general rule during your first service choose the option for more time. The therapists will modify the appointment if you needed the shorter of the services. It’s always good to not be rushed.

Dense, thick and or long hair should be chosen for those who can not easily see their skin through their hair. People who were assigned male at birth are more likely to need this service. We also find that certain ethnicities commonly have denser hair. Luckily after a few appointments most peoples hair changes and they will no longer need to book dense, thick and or long hair.

Thin, sparse and or patchy hair should be chosen for those who can easily see their skin through their hair. People who have previously waxed or sugared usually fall into this category along with certain ethnicities who naturally have sparse hair.

There is a basic structure of times required to complete the service and if it's your first time in, you generally need all that time. So endeavor to arrive a little early. 

Keep in mind, if an appointment is scheduled without enough time for your service for whatever reason, we will do our best to get your service done or reschedule you with time that is better suited to your hair type.

If you want to know more about the time services take based on your hair type, you are welcome to call us at 206.512.3033

Can I book long services online?  Why is my appointment with multiple sugarists?

The health and safety of our Sugarists is our top priority, and we’ve found that working with one technician for over two hours can lead to strain or injury. While you are welcome to book longer services online, we may adjust the schedule to ensure the services are evenly distributed between multiple guests. If needed, you may receive a call from our team to help break up your appointment. If you have any questions or need assistance booking, please call us at 206-512-3033

How early should I arrive for my appointment?

Arrive 5-10 minutes prior. Read and Sign any necessary waivers for your service. Enjoy a refreshment of tea or water from our lobby, catch up on IG or TikTok, or freshen up in the bathroom.

Do you ask for ID?

An ID that matches your credit card information is required for all clients.

What payment does Sugar Plum take?

We take credit cards only. (Swipe, Tap, Google Pay, and Apple Pay options.)
Sugar Plum maintains paperless sugaring studios. We do not keep cash in the studios.
We do not take checks.

How do i contact someone for questions, booking, or changing my appointment?

Human Customer Care is available 7 Days a week during normal business hours at 206.512.3033
AI Customer Care is available 24/7 at 206 512.3033
Email us at hello@sugarplum.com
And you can book, reschedule and cancel online by logging into your account.

Book.Sugarplum.com

Still unsure how to book? Just Call us!

Please give us a call 206 512 3033.

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